5.18 Reinstating a device

From the View Device screen, you can launch the Reinstate Card workflow in MyID Desktop to reassign a canceled card to its original user. This may be useful if you cancel a card that does not need to be canceled; for example, if a cardholder reports their card as missing, then subsequently finds it before the replacement card has been issued.

For more information about this process, see the Reinstating cards section in the Operator's Guide.

For more information about using MyID Desktop and Self-Service App workflows from within the MyID Operator Client, see section 3.3.2, Launching MyID Desktop or Self-Service App workflows.

To reinstate a device:

1. Search for a device, and view its details.

   See section 5.1, Searching for a device.

   Alternatively, insert the device into a reader.

   See section 5.2, Reading a device.

   You can also view a device from any form that contains a link to the device.

   For example:

   • Click the item in the list on the DEVICES tab of the View Person form.
   • Click the link icon on the Device Serial Number field of the View Request form.

2. Click the Reinstate Card option in the button bar at the bottom of the screen.

   You may have to click the ... option to see any additional available actions.

   If the Reinstate Card option does not appear, the device may not be suitable for being reinstated; for example, it may not be in a canceled state.

   The Reinstate Card workflow appears in a MyID Desktop window with the device already selected. If you have not already done so, insert the device you want to reinstate; you cannot select a different device within the workflow. Further checks on the device are carried out in the workflow; for example, the device must have been issued with a credential profile that requires activation.

   See the Reinstating cards section in the Operator's Guide.